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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Contact us online, if you need help with a non-urgent medical or administrative request.
Book an appointment
Language Needs?
Do tell us if you need a free, professional interpreter.
Urgent appointments
We reserve a number of daily slots for urgent needs, so submit your request as soon as possible from 8am and mention that you feel it is urgent.
It's good to know that if your need is not urgent, we have more options, like trying to get you seen by a clinician you know, or at a time and place that works for you.
Ways to book
- Download the NHS App
- Request an urgent appointment online
- Telephone: 0208 983 7300 or walk in
Extended Access
If your condition is life-threatening, always call 999 or go to A&E. For urgent advice when we are closed or at capacity, call NHS 111 or see our out-of-hours information below.
Book a routine appointment
The fastest way to get an appointment with the right person at the right time is by submitting an online request.
Please give as much information as possible. We can then make sure you get the help you need: We have a varied team of professionals, like GPs, Physician Associates, Pharmacists, Physios, and more.
Our appointment times are 10 to 15 minutes, which means we can usually only discuss one problem at a time.
Ways to book
- Download the NHS App
- Request an appointment online
- Telephone: 0208 983 7300 or walk in
Can't do online?
If you cannot do this, please call us or come in and we will submit the request on your behalf. We do get busy in the morning, so please be patient. We can also help you to submit a request online, it’s a lot easier than it used to be!
Home visits
Contact us between 8am to 9am if you feel you need a home visit. You will be called back to assess the need and discuss the options, as we can often much better examine and treat you in the Surgery.
Also, we can see several patients in the practice in the time it takes to do one home visit.
How to book
- Download the NHS App
- Request an appointment online
- Telephone: 0208 983 7300 or walk in
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Change or cancel an appointment
Please give us as much notice as possible, so we can offer your appointment to someone else. It may be you who missed out on an appointment, as someone else did not cancel!
We do take patients off our list if they consistently do not attend appointments or come late.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App) and go to ‘your appointments’ and select ‘CANCEL’
- Reply CANCEL to your appointment reminder text message
- Cancel using the GP online system
- Phone us on 0208 983 7300 or walk in
Out of hours
We are usually open from 8am to 6:30pm, Monday to Friday, unless it is a bank holiday. Occasionally, we must close for training. See when we are closed.
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
NHS 111
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Out of hours access
We run a number of clinics together with our local practices to increase the number of appointments, including appointments in the evenings and on Saturdays. We may direct you to one of these clinics (we call them Hub Appointments) in the local area.
They can see your medical notes and are perfect for issues that doesn't need a particular clinician that knows you well. Do let us know if you can't travel there.